FAQ - Alle Antworten auf deine Fragen

Shipping

We use only 100 percent biodegradable and plastic-free packaging for shipping our products. In addition, we pay attention to effective packaging systems to minimize material and energy consumption.

For some products, such as belts, you will receive reusable cloth bags to store your Simaru products or for everyday use.

Within Germany, we ship with DHL or Deutsche Post.

For all other shipments, we rely on the service provider Parcel.One, which selects the best possible delivery option depending on the delivery address.

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The delivery time is usually 3-5 business days.

Payment

Paypal ✔️

Apple & Google Pay ✔️

Credit Card ✔️

Invoice (Klarna) ✔️

Instant Bank Transfer ✔️

EPS, iDEAL & Bancontact ✔️



Production

Our products are mainly manufactured in Poland, where we have been working for years with a small family business.

Certain products are also made in other locations. For example, our beaded bracelets come from Bolivia as part of the Simaru Project.

Also with our materials we pay attention to short transport routes. For example, our cork comes from Portugal and our leather from Germany and Italy.

Yes! We use only vegetable-tanned leather for our leather products, and we attach importance to the fact that no harmful toxins such as chromium or other substances are used in production. This not only helps the environment but also protects you as consumers from allergic reactions to harmful substances.

Care

Due to the water-repellent property of cork, the care of your cork products is very easy. You only need a cloth, rag or sponge, a gentle care product such as liquid soap or dishwashing detergent and some water.

For detailed instructions on proper cork care, simply follow this link:

https://simaru.de/pages/korkpflege

With regular and proper care, your already very durable Simaru leather products will last even longer.

For tips & tricks and an example of proper leather care, just follow this link:

https://simaru.de/pages/lederpflege

Contact

The best way to reach us is via the contact form. Just follow this link: To the contact form

Alternatively, you can also send us an email to support@simaru.de.