Manufacturer's warranty
The product offered is covered by a manufacturer's warranty (see below for further information and warranty details!)
Warranty conditions:
The manufacturer (Simaru GmbH) provides a one-year warranty on the product advertised with the warranty promise. The warranty period begins on the invoice date. The manufacturer's warranty covers the Federal Republic of Germany. If material or manufacturing defects occur during this period, the manufacturer, as the guarantor, will provide one of the following services at its discretion:
- free repair of the goods or
- Free exchange of the goods for an equivalent item (or a successor model if the original goods are no longer available).
In the event of a warranty claim, please contact the guarantor:
Simaru GmbH
Sonnenstrasse 2
85244 Röhrmoos
Email address: support@simaru.de
Warranty claims are excluded in the event of damage to the goods caused by
- abusive or improper treatment
- Environmental influences (humidity, heat, overvoltage, dust, etc.)
- Failure to observe any safety precautions
- Failure to follow the operating instructions
- Use of violence (e.g. hitting, pushing, falling)
- unauthorized repair attempts
- normal wear and tear
A warranty claim requires that the guarantor be given the opportunity to examine the warranty claim by sending the goods in. Care must be taken to prevent damage during transport by using appropriate packaging.
To claim warranty service, you must enclose a copy of the original invoice with the shipment. Please understand that the manufacturer may refuse warranty service without this copy. The invoice copy is used to calculate the warranty period. You must also provide the name and address of the seller, unless this is clearly stated on the enclosed copy of the invoice.
If your warranty claim is justified, the warranty processing will be carried out freight-free. Any shipping costs you incur will be reimbursed by the guarantor.
A notice:
Your statutory rights are not limited by this warranty. In particular, any existing statutory warranty rights against us remain unaffected by this warranty.
