FAQ
Shipment
We only use 100 percent biodegradable and plastic-free packaging to ship our products. We also focus on effective packaging systems to minimize material and energy consumption.
With some products, such as belts, you will receive reusable fabric bags for storing your Simaru products or for everyday use.
Within Germany we ship with DHL or Deutsche Post.
For all other shipments, we rely on the service provider Parcel.One, which selects the best possible delivery option depending on the delivery address.
payment
PayPal ✔️
Apple & Google Pay ✔️
Credit card ✔️
Invoice (Klarna) ✔️
Instant bank transfer ✔️
EPS, iDEAL & Bancontact ✔️
Production
Our products are mainly manufactured in Poland, where we have been working with a small family business for years.
Certain products are also manufactured at other locations. For example, our beaded bracelets come from Bolivia as part of the Simaru Project.
We also focus on short transport routes for our materials. For example, our cork comes from Portugal, and our leather from Germany and Italy.
Yes! We use only vegetable-tanned leather for our leather products, and we take great care to avoid harmful toxins like chromium or other substances during production. This not only helps the environment but also protects you as a consumer from allergic reactions to harmful substances.
Care
Thanks to cork's water-repellent properties, caring for your cork products is child's play. All you need is a cloth, rag, or sponge, a gentle cleaning product such as liquid soap or dish soap, and some water.
For detailed instructions on proper cork care, simply follow this link:
With regular and proper care, your already very durable Simaru leather products will last even longer.
For tips & tricks as well as an example of proper leather care, simply follow this link:
contact
The best way to reach us is via the contact form. Simply follow this link: Contact form
Alternatively, you can send us an email to support[at]simaru.de .
